“This system is the only one of its kind on the market and is invaluable to our client managers and our Credit Risk team. I use EQ Riskfactor every day, dipping into it throughout the day. It is our main point of reference for information on the profile of our clients.” Rachel Illidge, Head of Portfolio MI, Invoice Finance and Rentals, Close Brothers Invoice Finance and Equiniti Riskfactor customer.
In addition to conducting market research the Equiniti Riskfactor team ran customer roadshows. The first roadshow took place with EQ Riskfactor users from Aldermore. The day was very informative and gave customers at Aldermore the chance to take part in case studies and attend interactive training sessions. The day was a huge success and a chance for Equiniti Riskfactor to gain more valuable feedback from customers. The team will run more roadshows in the coming weeks.
Aaron Hughes, Managing Director at Equiniti Riskfactor comments:
“These results and our roadshows give us extensive insight into the needs of our customers and the industry challenges that they face. The results clearly demonstrate that customers are overwhelmingly happy with the service and risk management software that our team delivers. Customer feedback is important to our business and we strive to ensure customers are happy and that every interaction with our company and support team ends in high levels of satisfaction.
Feedback will be used to help shape the future direction of EQ Riskfactor and ensure we continue to deliver vital risk management software for customers.”