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Equiniti Riskfactor achieves strong NPS score in latest survey

Thu 23 Jan 2020

Equiniti Riskfactor recently conducted its annual survey of clients and the feedback has been extremely positive.

Equiniti Riskfactor recently conducted its annual survey of clients, to measure their satisfaction with the business, and we are proud to report that the feedback in all areas was extremely positive.

As well as 100% score for being easy to deal with we also achieved a 100% customer satisfaction rating and an NPS (Net Promoter Score) score of 69 which we are very proud of.

In addition, 96% of respondents also stated that they believe EQ Riskfactor is a vital risk tool for their organisation. We are extremely pleased to hear that our clients not only value the information being produced, but that they regard the software as an important part of their daily risk monitoring processes.

Commenting on the NPS score and the survey results, Aaron Hughes, Managing Director of Equiniti Riskfactor, said:

I am extremely proud of the whole team for their ongoing efforts and their willingness to go the extra mile. The feedback from clients has confirmed my belief that every person in the business is dedicated to putting the customer first.

Despite receiving excellent scores in the past, we are continually seeking new ways to improve customer service, and this is an ongoing process that never stops. From Development through to Implementation, Consultancy and Support all of our teams work very closely with clients, providing outstanding customer service."

— Aaron Hughes, Managing Director of Equiniti Riskfactor