Privacy and Cookies

Equiniti Riskfactor Privacy Policy


Equiniti Riskfactor (we) we are committed to protecting and respecting your privacy. This privacy policy sets out the data processing practices carried out by Equiniti Riskfactor in relation to any personal information we hold relating to you.

For the purposes of the Data Protection Act 1998 (the Act), the - Equiniti Riskfactor web site is managed by the following data controllers

  • Riskfactor Software Limited a company registered in England and Wales under no. 03923431, with the registered office address at 42-50 Hersham Road, Walton-on-Thames, Surrey, KT12 1RZ. Also registered under the Act under Information Commissioner’s Office (ICO) registration number
  • Riskfactor Solutions Limited, a company registered in England and Wales under no. 02767525, with the registered office address at 42-50 Hersham Road, Walton-on-Thames, Surrey, KT12 1RZ. Also registered under the Act under Information Commissioner’s Office (ICO) registration number ZA166200

To find out more about the Act, please visit where you can also view our ICO registration entries.

Collection of your personal information

We may collect personal information from you in a number of ways, for example if you submit a contact form to our website, or if you telephone, or email us. We may collect the following information:

  • your name
  • your contact details including email address and telephone number
  • the organisation you represent
  • the product(s) or service(s) you are interested in
  • recruitment details for a job vacancy

Use and retention of your personal information

The personal information we collect directly is used to:

  • provide you with information about the products and services we offer
  • provide you with a more personalised service
  • improve our products and services
  • conduct market research
  • handle recruitment and filling vacancies within Equiniti Riskfactor

General disclosure of personal information

We may disclose your personal information to third parties:

  • In the event we sell or buy any business or assets, in which case we may disclose your personal information to the prospective buyer or seller of such business or assets.
  • If we, or substantially all of our assets, are acquired by a third party, in which case personal information held by it will be part of the transferred assets.
  • If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Equiniti Riskfactor, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal information for marketing purposes and if you wish to do this, please contact us using the contact details under further information at the end of this privacy policy.

You have the right to see the information held about you and you may ask to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the contact details listed under further information at the end of this privacy policy.  We are entitled by law to charge a maximum fee of £10 to meet our costs in providing you with details of the information we hold about you.

If you have a complaint you may register it by contacting us using the details listed under further information at the end of this privacy policy. We will acknowledge your complaint within 5 working days and respond in full within 20 working days.

In addition, you have the right to complain to the ICO by visiting their website at, or by telephoning 0303 123 1113, or by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

Security and storage of personal information

We are committed to protecting the security of your personal information. We are accredited with the ISO 9001 certification and use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store your personal information on computer systems with limited access, which are located in controlled facilities.

Your personal information may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or third party partners. We will take all steps reasonably necessary to ensure your personal information is treated securely and in accordance with this privacy policy.


We may monitor and record some phone calls to help maintain our quality standards and for security purposes.

Changes to this privacy policy

We may make changes to this privacy policy from time to time. You should check this page regularly to see our most up to date policy. We will tell you about any changes to this privacy policy by showing the date of the changes in the “Last updated” section below.

This privacy policy was last updated 29 March 2017.

Further information

If you have questions regarding this privacy policy, please contact us by email to

or by writing to:

Equiniti Riskfactor
Kemps Farm
London Road
West Sussex
RH17 6JH

 or by telephoning +44 (0) 1444 819 460  (UK office hours only).



This service uses cookies. Cookies are small text files of information that a web server transfers to a cookie file on the device you are using to browse this website (commonly a computer or mobile phone) to collect and store information. It is important for us to use them because we can deliver an efficient service to you and also analyse customer journeys through the website to inform future enhancements.


There a two types of cookie which can be stored on your device:

  • A session cookie which lasts for the amount of time you keep your web browser open for
  • A persistent cookie which is stored on your device for a defined period of time


We use both of these types of cookies which fall into two categories termed by us as (1) strictly necessary cookies, and (2) performance analytics cookies.


Strictly necessary cookies

These are the types of cookies that let you move around the website and use its features. In this category we use both session and persistent cookies. The session cookies help you make applications for services and also login and navigate around secure areas of the website. The persistent cookie is only set if you tick a box on the login screen for the website to remember part of your login details for a future visit. However, it will make you aware that a cookie is used to support this and also advise you not to do this if you are using a computer in a public place.


Performance analytics cookies

We use performance analytics cookies to gather statistical information on how people navigate the site such as: the number of visits and number of pages per visit, paths taken by visitors through the site, duration and time of visits, type of web browsers used and other general data. From this detail, we are able to continuously improve our visitors’ experience of this website.

We use Google Analytics to provide this information. This sets both session and persistent cookies to help us understand user behaviour. The session cookies (_utmb and _utmc) tell us when a user enters the website and either exits it or performs no further actions for longer than 30 minutes. The persistent cookies (_utma and _utmz) tell us how visitors find our website and their uniqueness i.e. their number of visits and how recent or frequent they are.


None of the cookies used on our websites collect personally identifiable information about you.


By continuing to use this website, you are consenting to us placing cookies on your device for the purposes detailed above.


If you do not want cookies placed on your device, you can find details of how to block them on the most widely used devices and browsers at


Please note though that by blocking our cookies, we cannot guarantee that the website and your experience whilst visiting are as we intended it to be. You can also block all Google Analytics cookies across all websites by getting the Google Analytics Opt-out Browser Add-on.


Get in Touch

For more information or if you have any queries, feel free to call, email or submit a contact form
Call us on: +44 (0)1444 819 460